SUPERB CUSTOMER SERVICE -
It is my sincere hope that every REALTOR in the West Michigan Lakeshore Association provides the best service humanly possible to all buyers and sellers. Professional courtesies between REALTORS is also expected.
Recently, my wife and I were in Vancouver, BC on business. On a 'open' Sunday afternoon we journeyed some 25 miles from Vancouver to Fraser Downs Racetrack/Casino. What we experienced there was a superb example of customer service.....permit me to explain further.

The track new we were coming since I'd previously contacted them simply to ask about dining options and my getting into the paddock area to talk racing with the local horsemen. Upon our arrival, we were greeted in the parking lot by a young man driving a tram that asked where we were headed and he then drove us to the front door of the clubhouse to the track. Once inside, we purchased two programs only to hear later that the track would have been happy to 'comp' them since we were kind enough to visit from out of town. We were then escorted to a dining room table at the window overlooking the track - great seating and viewing! Some 5 or 6 steps behind out table were self service wagering machines flanked by 3 live ticket sellers that were very pleasant. A hostess and waitress attended to our dining and drinking needs and when it came time to settle up the bill we were shocked to hear, "Oh you don't have a bill, you're our guests from Michigan and we're happy to have had you come visit us!" Unbelievable. During the afternoon I was taken from the winner's circle to the paddock where I was in my glory mixing and mingling with the Canadian horsemen/women. A bit later my wife commented on the nice harness racing art prints that the newly remodeled clubhouse had displayed on the walls. With that comment, our host said "Would you like one"? and we simply asked where to buy them.....minutes later we were presented with not one but TWO beautiful prints at No Charge! Hey, this is a racetrack, isn't it? Can't say we're used to this kind of attention. Making it even better, we were picking a lot of winners that day too. The day ended with our host asking if we had good directions back to the hotel. I stated we'd just retrace our route that got us to the track, only to have the man write down 'better more direct directions' on a napkin for us! Fantastic, and yes the directions were wonderful.

So what's the point? The point is here it is several weeks later and I'm still so impressed I am posting this and telling people about it. Shouldn't it be like that in real estate too? Shouldn't service to clients and customers be so great that people are overwhelmed and tell others about it? Why not?

Here's another example - I needed to have my dress shoes and boots shined and stopped by the shoeshine stand in the Fairmount Vancouver Hotel. My wife was along and the man immediately offered her a nice seat while I positioned my self on the shoeshine stand. He then asked 'which newspaper she'd like to read' while waiting for me and proceeded to carry on a very cordial conversation with both of us. The name provided us with information and brochures on a number of things we expressed interest in. Again, superb customer service.
Great service pays great dividends. The Public really deserves it.....the REALTORS need to provide it.